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MTN (SOUTH AFRICA)

Super Admin Updated March 19, 2019
 
1.0 (3)
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MTN (SOUTH AFRICA)
TELECOMMUNICATION PROVIDER in South Africa

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3 reviews

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1.0  (3)
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Mtn must take back this useless phone
Rating 
 
1.0
Good Day


I really need some intervention here as i feel cheated and taken for granted as an mtn contract consumer. I have tried everything I was informed to do by mtn consultants to the manager and still have had no positive outcome 4weeks later.


I finished paying my original contract with mtn last year and was advise not to close the account incase I change my mind about getting another phone. So I downgraded as advised and took a data package for R100 monthly. I later upgraded and received a new device (iphone SE) on a R200 monthly package. 

The new phone is almost 5 months and started giving me a problem a month ago. I immediately took it back to the MTN in Maponya mall where u had purchased it and was informed my account is R1450 in arrears. I made a payment a day after and was guaranteed it will be fixed in the week. 


The week passes and I start making calls again to the call center. I am emailing agents back and forth some asking for the pop which I sent with no hesitation and was advised to wait another week. The week passes and I decide to go to another mtn in Southgate (my 1st encounter with mtn Southgate was a delight) I give the agent named John all the details and references I had received after speaking to a William Meintjies at the call center who assured me that all is well which was all a lie. 


John advised my phone was blacklisted and I need to get an affidavit to get it to work. I went to my police station immediately and got him all the paper work he said he needed including my contract. He advised he could also see the payment as I was informed by William as well. I left and was asked to wait another seven days.

On the Thursday which was 3 days later after my visit to John, my primary number was suspended, I had asked William initially on our call to change my primary number to a pre paid and assured me it's done. I even asked John the same thing and also gave me a thumbs up. I go to mtn Southgate again and find John is not there and get assistance from a lady by the name of Kholiwe she confirmed that John did what he said he would do and the phone status on their system reflects normal. She made a few calls and sent the docs again and said to wait about 48hrs she will contact me and opened my primary number. She called me the very same day and asked me to switch of the other phone she will let me know when to turn it back on. Third week without a phone. Kholiwe calls and I am unavailable and she sends me a text to switch the phone on in Friday last week. I do just that and the phone still has no service. I sent her back a text to make her aware and even send another one minutes later as she is not responding.


I am now fed up and decide I no longer want this phone. This was a birthday gift for my partner so she is able to get in touch with her prospects and do business as she is a network marketer so in this 3 weeks she is lost and not making any contacts let alone any cash. 

So I head back where i purchased the phone and ask to speak yo the manager, I break down the story again, giving him referenced and contacts, showing him emails and advise I no longer want the phone. This is last week Saturday now. The manager very understandingly says he will only be able to assist me when the power is back as he need to use his laptop and follow cause. He had promised to call me yesterday till now I am waiting for him.


Yesterday I receive an sms that I have 4 gigs of data the very one I had requested not to be loaded as I want my primary number in pre paid. What do i do thou?????

It's Tuesday, I still have not heard from the manager ?


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FM
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Fraud
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1.0
I took a cellphone contact with MTN that stipulated that i will be paying R355 per month for 24 months. The first month they debited R1413.66
I called the customer services they referred me back to the MTN heidelberg mall branch. I called the branch, the teller said the system is off, she'll call me the next day. SHE DIDN'T!

I went to Eyethu mall, to enquire about that debit, they said the system was off. After 2 weeks i went to Heidelberg mall mtn branch, i found the same teller i spoke to on the phone. She said the system was off again, she took my details again and told me she'll call as soon as it's back. I reminded her that she told me the exact same thing on the phone two weeks ago. She said she forgot, but this time she'll call. Once again SHE NEVER CALLED!
At the end of that month, MTN debited R601.18
i sent email to customer services, they told me to send them a copy of my contract. I went back to Heidelberg mall, found the lady who was helping me open the account. I explained to her what happened. She emailed the contract to MTN in my presence, then gave me the hard copy. I took pictures of the contract and also sent it to customer services and explained the lady from the store sent it, i was just sending as back up in case they claim they didn't get it.

At the end of that month again MTN deducted R601.13 at the end of november they deducted R1211.55
I reversed it. And went to heidelberg mall to find out how i can cancel the contract seeing that mtn failed to resolve the matter, the same lady that never calls told me to dial 136. When i tried calling that it didn't have an option to speak to a consultant.

When i final get the number to call to speak to a consultant i find a lady name Luyanda, who tells me they charging me for 'out of data rates', my data is not capped. I'm confused, i tell her i don't know what that is, and nobody told me about it. She tells me "THEY WERE NOT SUPPOSED TO TELL ME"

She says they not even supposed to tell me something i didn't ask. I asked her "how can i ask about something i don't know? I'm confused as it is now because i don't know what you talking about. Every month when their 1GB runs out i buy my own data."
She tells me they charge me for loading that data.
And there's nothing she can do i was supposed to ask for them to keep my data capped when i took the contract.

She then continues to tell me that at the end of this month they are deducting R1800.00

I am so disappointed. More than anything i can't believe such a big company can be such frauds!


M
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Recycled my number without notice
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1.0
I've moved to the UK and it turns out that after 3 months of not using your SIM card, MTN deactivates your SIM without notice. Now this is really unfair since I had no notice of this termination - yet we as customers have to provide all our contact information. MTN has my e-mail address, and my physical address and yet made no attempt to notify me. This has been my number for over 10 years! And I am returning to South Africa :(

This has really caused problems for me, since my OTP gets sent to this number - which has locked me out of internet banking and online transactions.

Really disappointed.

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